Refund policy
Returns and Exchanges
We do not accept returns, exchanges, or cancellations due to customer convenience.
Please order after understanding this policy.
However, in the following cases, we will generally accept exchanges within 7 days after the product arrives.
In such cases, the return shipping fee will be borne by us.
1 . If the delivered product is defective.
2 . If the product is dirty or damaged.
3 . If the product received is different from the product ordered.
Please note that if the exchanged product is out of stock, a refund may be issued instead.
Return shipping fees for defective or incorrect products will be borne by our company.
Also, we cannot accept returns in the following cases:
1 . Returns or exchanges due to customer convenience (e.g., wrong color or size).
2 . If the product has been used even once.
3 . If damage or stains have occurred due to customer responsibility.
4 . If the product tags have been removed.
5 . If more than 7 days have passed since the product arrived.
6 . Other cases where we determine that returns or exchanges cannot be accepted.
In all cases, please contact us by email within 7 days of product arrival.
We will get back to you with details on the procedures.
Email: info@tarrowtokyo.jp
We do not accept returns, exchanges, or cancellations due to customer convenience.
Please order after understanding this policy.
However, in the following cases, we will generally accept exchanges within 7 days after the product arrives.
In such cases, the return shipping fee will be borne by us.
1 . If the delivered product is defective.
2 . If the product is dirty or damaged.
3 . If the product received is different from the product ordered.
Please note that if the exchanged product is out of stock, a refund may be issued instead.
Return shipping fees for defective or incorrect products will be borne by our company.
Also, we cannot accept returns in the following cases:
1 . Returns or exchanges due to customer convenience (e.g., wrong color or size).
2 . If the product has been used even once.
3 . If damage or stains have occurred due to customer responsibility.
4 . If the product tags have been removed.
5 . If more than 7 days have passed since the product arrived.
6 . Other cases where we determine that returns or exchanges cannot be accepted.
In all cases, please contact us by email within 7 days of product arrival.
We will get back to you with details on the procedures.
Email: info@tarrowtokyo.jp