|Sales manager name
Ginyu Building 6F, 1-13-12 Ginza, Chuo-ku, Tokyo
|03-6263-2334 (Please email us for inquiries)
About product sales
Product delivery time
We usually ship within 5 days after you place your order.
Delivery may be delayed due to a large number of orders or weather conditions. Also, please note that delivery may be delayed due to inventory status.
(In areas such as some remote islands, it may not be possible to specify the delivery date and time.)
Delivery method shall be delivery processing (transportation company).
*In case of out of stock
If the product you want is out of stock,
We will contact you to that effect and cancel the order.
We currently do not offer a wrapping service.
We cannot accept any returns, exchanges, or cancellations for the products you have purchased.
Please be aware of this before placing an order.
In the following cases, as a general rule, we will exchange the product within 7 days after the product arrives.
In that case, we will bear the return shipping fee.
1. If the delivered product is defective
2. If the item is dirty or damaged
3. When the ordered product and the delivered product are different
However, please note that if the product to be exchanged is out of stock, the product price may be refunded.
We will bear the shipping fee for returned goods due to defective products or incorrect products.
In addition, we cannot accept returns in the following cases.
1. In the case of exchange or return due to customer's convenience (color, size error, etc.)
2. If you have used the product even once
3. When damage or damage is caused by the customer
4. When the product tag is removed
5. When 8 days or more have passed since the product arrived
6. Others In the event that the Company determines that a return or exchange cannot be accepted.
In any case, please contact us by e-mail to the address below within 7 days from the arrival of the product.
We will get back to you regarding the details of the procedure.