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Usage guide | TARROW TOKYO

about shipping cost

delivery area Shipping fee (tax included)
Within Japan (excluding Hokkaido and Okinawa prefectures) 880 yen
Hokkaido/Okinawa Prefecture 1,210 yen

About payment method

You can choose the payment method from credit card / Apple Pay / Google Pay / Pay Pal / Shop Pay / Amazon Pay / convenience store payment / bank transfer.

<credit card>

Visa / Mastercard / American Express / JCB are available.

*This site uses Shopify, including the credit card payment system. Shopify has acquired the international standard for information security management systems called ISO27001 (ISMS certification), and it has been certified by a third-party organization that Shopify has an appropriate information security system.
Details can be found on the page below.

<Convenience store payment>

You can pay at Lawson / FamilyMart / Ministop / Daily Yamazaki. (A separate settlement fee of 190 yen is required.)

<Bank transfer>

Please transfer the amount to the designated account that will be provided after ordering. In addition, the transfer fee will be borne by the customer.

Regarding delivery

After confirming your order, we will ship according to the schedule shown on the product page. Please note that there may be delays in the production process, etc., as this is a made-to-order product.

About returns or exchanges

If you have any questions or requests regarding any of our products after receiving them, please feel free to contact us at the number below.

Items eligible for return or exchange

Unworn and tagged items that are defective or not the item ordered are eligible for return or exchange. Please note that we do not accept returns or exchanges due to customer convenience.

Other terms of return

It is essential that you contact us within 7 days after receiving the product.

After confirming the contents, we will inform you of the return address, etc.

Return shipping fee

We will bear the shipping fee required for returning and resending the product.

Notes on shopping

About long-term absence or refusal to receive

If the product is returned due to a long absence or refusal to receive it, or if the customer returns the product repeatedly due to personal reasons, we may not be able to accept your next order.

About product photos on this site

Depending on your display, etc., the colors in the product photos may appear different from the actual product. Thank you for your understanding.

About overseas shipping

Currently, overseas shipping is not supported.